Shipping & Returns
Everything you need to know about production, shipping, delivery, returns, and our commitment to customer satisfaction.
Shop with Confidence
Secure Checkout
Your information is always safe.
Made-to-Order Quality
Each item is made specifically for you.
Tracking Included
Tracking included on every order.
Satisfaction Guaranteed
If something's wrong, we'll make it right.
Kentucky-Owned Small Business
Proudly inspired by our values and heritage.
Secure Checkout
Your information is always safe.
Made-to-Order Quality
Each item is made specifically for you.
Tracking Included
Tracking included on every order.
Satisfaction Guaranteed
If something's wrong, we'll make it right.
Kentucky-Owned Small Business
Proudly inspired byour values andheritage.
Every order is produced specifically for you and backed by our commitment to quality, craftsmanship, and customer satisfaction.
Made to Order
Bluegrass American products are made to order.
Rather than maintaining large inventories, each item is produced specifically for your order. This approach allows us to offer high-quality products while reducing waste and avoiding excess inventory.
Every order is produced with care and prepared for shipment once production is complete.
Shipping Information
Order Processing
Orders typically enter production within 2-5 business days after purchase.
Shipping Times
Once shipped, most domestic orders arrive within 3–7 business days, depending on destination and carrier. Most customers receive their orders within 5–12 business days from the date of purchase, including both production and shipping time.
Tracking Information
Tracking information will be provided via email once your order ships.
Holiday & Peak Seasons
Production and shipping times may be extended during holidays, promotions, and periods of unusually high order volume.
Our Commitment
100% Satisfaction Commitment
If your order arrives damaged, defective, or incorrect, we will work quickly to make it right through a replacement or refund.
Trusted Fulfillment Partners
We partner with experienced fulfillment providers to ensure every order is produced and delivered with care.
Fast Customer Support
Our team typically responds to support inquiries within 1-2 business days.
Easy Resolution Guarantee
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, we'll make it right — fast. Just reach out and include your order number, a brief description, and a photo of the item.
Our team typically responds within 1-2 business days and will work quickly on a replacement or refund.
Additional Return Information
Because every item is made to order just for you, we're unable to accept returns for size selection errors, change-of-mind purchases, or items ordered in error.
We recommend reviewing sizing details before purchasing — and if something feels off, reach out. We'll always do our best to help.